Terms and Conditions
The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.
The Patient Portal is provided on behalf of King Khaled Eye Specialist Hospital and our physicians, employees, managers, officers, directors, agents, and representatives, all of which are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement (collectively, “King Khaled Eye Specialist Hospital”).
By accessing or using the Patient Portal, you confirm that you agree to these Terms and Conditions. If you don't agree, don't use the Patient Portal. By agreeing to these Terms and Conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered conditioned on your compliance with these terms and conditions and agree that we may limit or discontinue your use of Patient Portal at any time should you fail to comply or we decide to limit or discontinue the Patient Portal.
MINIMUM REQUIREMENTS AND SECURITY
This website uses encryption software. In order to use Patient Portal, you must have:
- a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results);
- Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and
- Adobe Reader installed (to download a copy of Adobe Reader, please go to http://get.adobe.com/reader/).
While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using Patient Portal, information may be transmitted over media that are beyond the control of the King Khaled Eye Specialist Hospital and its contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of Patient Portal, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone else, you do not keep your phone or email information up to date on Patient Portal and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by King Khaled Eye Specialist Hospital and its contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PATIENT PORTAL. Once information is received by us, your medical information or Protected Health Information under Saudi Law and Joint commission International Standards.
SECURITY, CONFIDENTIALITY, AND USAGE GUIDELINES FOR PATIENT PORTAL
YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING PATIENT PORTAL. If you believe that you have an urgent medical matter, you should proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician's office directly by telephone during our regular business hours, which you may find on the log-in screen for Patient Portal.
FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY CALL
Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised. If you believe that your password has become known to an unauthorized person and want verification of any changes that may have been made to your account, please contact us for assistance. You can change your password in the Patient Portal at any time by clicking the "Security Settings" link under "My Profile."
You may request a Patient Portal account for yourself. You may not request or access a Patient Portal account for anyone else, except that a parent or legal guardian may request and access an account on behalf of a minor child. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge.
Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You MUST provide us with your email address when activating your Patient Portal account and keep your email address current via the My Profile link, to ensure that you receive notification of newly released information in a timely manner. You may continue to receive communications via SMS or Saudi Postal Office.
We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area.
We secure your personal information from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Patient Portal you hereby agree that you are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.
Cookies are used for system performance functionality. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services.
HOW WE PROTECT YOUR PERSONAL HEALTH INFORMATION
We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link.
All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. It is your responsibility to login to your Patient Portal account and read the messages promptly.
Patient Portal is a communication service offered as a convenience to our patients. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We reserve the right in the future to charge a fee for the use of Patient Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service.
You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via Saudi Post office. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences."
You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab.
You understand that Patient Portal provides you with online access to some clinical information about you. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others.
PATIENT PORTAL MESSAGING
By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You agree not to use Patient Portal to post or send or post any illicit or offensive material.
You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request.
You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. These messages may contain information important to your health and medical care. It is your responsibility to monitor these messages. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox.
DISCONTINUING USE OF PATIENT PORTAL
You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change.
We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person.
Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice.
You will be notified if your Patient Portal service is discontinued.
YOUR CLINICAL INFORMATION
As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s).
All of our electronic medical records are subject to Ministry of Health regulations governing the security and confidentiality of medical records.
COPYRIGHT AND TRADEMARKS
All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by Saudi and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by King Khaled Eye Specialist Hospital, as well as Content owned or controlled by third parties and licensed to King Khaled Eye Specialist Hospital, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.
ACCESS AND LICENSES
We grant to you a non-assignable, non-sub licensable, terminable, limited license to make personal use of the Patient Portal, and the associated services in accordance with these terms and conditions. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the Patient Portal, or any of the associated services; making any derivative of the Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever).
Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law.